We may change this Privacy Policy from time to time. We will not reduce your rights under this Privacy Policy without your explicit consent. We always indicate the date the last changes were published and we offer access to archived versions for your review. If changes are significant, we’ll provide a more prominent notice.Please review this Privacy Policy regularly to stay informed about our information practices and the choices available to you.For California residents, please see the Your California Privacy Rights section.For those located in Turkiye, European Economic Area (EEA), the United Kingdom, or Switzerland, please also see the related section below.
We take your privacy seriously
Changes to this policy
When you use our services, you’re trusting us with your information. We understand this is a big responsibility and work hard to protect your information and put you in control.This Privacy Policy describes how A LLC. (“BetterDX,” “we,” or “us”) collects, uses and discloses information about you. This Privacy Policy applies when you use our products and services, including our browser extensions, Zoom apps, Microsoft Teams apps, mobile apps, chatbots, and web apps (collectively, “BetterDX Services”), or otherwise interact with us, such as through our customer support channels or on social media pages. This Privacy Policy does not apply to products and services that link to a different privacy policy.
1. INFORMATION WE COLLECT
We will collect and use the following Personal Information about you:
Information you provide to us
Registration Information: When you create an account on our Services, you will be asked to provide your name, email, and a password, you may add a profile picture. For Pro, Business or Enterprise plans which are paid Services, our payment processing partner Stripe, Inc. may also collect your name, billing address, and payment information. Payment information is not shared with us and is maintained by Stripe.
App Information: When you use the Services, you may provide us with your audio recordings (“Audio Recordings”), automatic screenshots and any text, images or videos that you upload or provide to us in the context of the Services. Meetwise.ai may take automatic screenshots which are available meeting transcripts to add value to the meetings by extracting useful visual information. The automatic screenshots will only take place in virtual meetings.
Communication Information: When you contact us, you provide us with your phone number, email, and any other information you choose to provide over such communication, including information about your query.
If you connect through Googles OAuth service we will additionally consult the Google API to determine the email address and we receive Personal Information that includes your username, profile picture, email address, time, location, calendar information from your email account. Our use and transfer to any other application of information received from Google APIs will adhere to Google API Services User Data Policy, including the Limited Use requirements.
Information you provide us about others
If you choose to collaborate on a task with your co-workers or friends, or refer us to them, you provide us with the email address and contact information of your co-workers or friends.
If you provide an Audio Recording, this may contain the Personal Information of third parties. Before you do so, please make sure you have the necessary permissions from your co-workers, friends or other third parties before sharing Personal Information or referring them to us.
Information we automatically collect or is generated about you when use the Services
Usage Information: When you use the Services, you generate information pertaining to your use, including timestamps, such as access, record, share, edit and delete events, app use information, screenshots/screen captures taken during the meeting, interactions with our team, and transaction records.
Device Information: We assign a unique user identifier (“UUID”) to each mobile device that accesses the Services. When you use our Services, you provide information such as your IP address, UUIDs, device IDs, web beacons and other device information (such as carrier type, whether you access our Service from a desktop or mobile platform, device model, brand, web browser and operating system).
Cookies: We use Cookies and other similar technologies (“Cookies”) to enhance your experience when using the Service. For more information about our Cookies policy, see HOW WE USE COOKIES AND SIMILAR TECHNOLOGIES below.
Information received from third parties.
Information we receive from third party platforms: When you connect third party platforms, apps or providers (such as Google Calendar,Microsoft Calendar, Apple Calendar, iCal or other calendar programs, Google Contacts or Zoom) to our Services, or when you register through a third party account (such as Google or Microsoft), we receive Personal Information that includes your username, profile picture, email address, time, location, calendar information, contact information from such third parties and any information you choose to upload to such third party platforms (“Platform Information”).
Information from platforms our Services relies on: We receive transaction information from our payment processor Stripe.
Other third parties. We may receive additional information about you, such as demographic or interest attributes from third parties such as data or marketing partners and combine it with other information we have about you.
We also collect, and use aggregated data such as statistical or demographic data for our purposes. Aggregated data may be derived from your Personal Information but is not Personal Information as this data will not directly or indirectly reveal your identity. However, if we combine or connect aggregated data with your Personal Information so that it can directly or indirectly identify you, we will treat the combined data as Personal Information which will be used in accordance with this Policy.
2. HOW WE USE YOUR PERSONAL INFORMATION
We use your Personal Information to:
Set up your account: We use your registration information, device information and information received from third parties (such as your username, email address) in order to set up an account for you to use our Services. We do so in accordance with our contractual and precontractual obligations to you in order to provide you with an account to use the Services.
Provide you with the Services: We use your audio recordings, usage information and platform information in order to provide you with the Services. In addition, we use your communication information to facilitate support (e.g. retrieval of a forgotten password). We do so in accordance with our contractual obligations to you in order to provide you with the Services.
Improve and monitor the Services: We use information we automatically collect or generate about you when you use the Services, as well as information about your device such as device manufacturer, model and operating system, and the amount of free space on your device, to analyze the use of and improve our Services. We train our proprietary artificial intelligence technology on de-identified audio recordings. We also train our technology on transcriptions to provide more accurate services, which may contain Personal Information. We obtain explicit permission (e.g. when you rate the transcript quality and check the box to give Meetwise.ai and its third-party service provider(s) permission to access the conversation for training and product improvement purposes) for manual review of specific audio recordings to further refine our model training data.
Communicate with you: If you contact us, we will use your contact information to communicate with you and, if applicable, your usage information to support your use of the Services.
Send you newsletters about product news or updates that may be of interest to you: We will send you emails with news or updates pertaining to our Services. When doing so, we process your email address, name and may process your usage information. Your consent can be withdrawn at any time by following the unsubscribe mechanism at the bottom of each communication.
Prevent fraud, defend Meetwise.ai against legal claims or disputes, enforce our terms and to comply with our legal obligations: It is in our legitimate interest to protect our interests by (1) monitoring the use of the Services to detect fraud or any other user behavior which prejudices the integrity of our Services, (2) taking steps to remedy aforementioned fraud and behavior, (3) defending ourselves against legal claims or disputes, and (4) enforcing our terms and policies. When doing so, we will process the Personal Information relevant in such a case, including information you provide us, information we automatically collect about you, and information which is provided to us by third parties.
3. HOW WE USE COOKIES AND SIMILAR TECHNOLOGIES
We and our third party partners use Cookies, pixel tags, and similar technologies to collect information about your browsing activities and to distinguish you from other users of our Services in order to aid your experience and measure and improve our advertising effectiveness.
Cookies are small files of letters and numbers that we store on your browser or on your device. They contain information that is transferred to your device.
We use Cookies to collect information about your browsing activities and to distinguish you from other users of our Services in order to aid your experience.
We use the following types of Cookies and similar technologies:
Strictly necessary Cookies: Some Cookies are strictly necessary to make our Services available to you; for example, to provide login functionality, user authentication and security. We cannot provide you with the Services without this type of Cookie.
Functional Cookies: These are used to recognize you when you return to our Website. This enables us to personalize our content for you and remember your preferences (for example, your choice of language).
Analytical, performance, or advertising Cookies: We also use Cookies and similar technologies for analytics purposes in order to operate, maintain, and improve our Services and measure and improve our advertising effectiveness. We use third party analytics providers, including Google Analytics and Amplitude, to help us understand how users engage with us. We also use third party advertising partners, including Facebook, to deliver ads to you on other sites. Google Analytics uses first-party Cookies to track user interactions which helps show how users use our Service and Website. This information is used to compile reports and to help us improve our Service and Website. Such reports disclose Website trends without identifying individual visitors. You can opt out of Google Analytics by going to https://tools.google.com/dlpage/gaoptout or via Google’s Ads settings.
You can block Cookies by setting your internet browser to block some or all or Cookies. However, if you use your browser settings to block all Cookies (including strictly necessary Cookies) you may not be able to use our Services.
4. WITH WHOM WE SHARE YOUR PERSONAL INFORMATION
Third party services are not owned or controlled by Meetwise.ai and third parties may have their own policies and practices for collection, use and sharing of information. Please refer to third party privacy and security policies for more information before using such services. Third parties include vendors and service providers we rely on the provision of the Services. We share your Personal Information with selected third parties, including:
Other users who see your Personal Information (such as your username and email) and any other information you choose to share with them through the Services.
Cloud service providers who we rely on for compute and data storage, including Google Cloud Platform, based in the United States.
Platform support providers who help us manage and monitor the Services is based in the U.S. and provides user event data for our Services.
Data labeling service providers who provide annotation services and use the data we share to create training and evaluation data for Meetwise.ai’s product features.
Artificial intelligence service providers that provide backend support for certain Meetwise.ai product features.
Mobile advertising tracking providers who help us measure our advertising effectiveness.
Analytics providers who provide analytics, segmentation and mobile measurement services and help us understand our user base. We work with a number of analytics providers, including Google LLC, which is based in the U.S. You can learn about Google’s practices by going to https://www.google.com/policies/privacy/partners/, and opt-out of them by downloading the Google Analytics opt-out browser add-on, available at https://tools.google.com/dlpage/gaoptout.
Providers of integrated third-party programs, apps or platforms, such as Google Calendar, Microsoft Calendar and Apple iCal. When you connect third party platforms to our Services, you authorize us to share designated information and data created and/or uploaded by you to our servers with these third-party programs on your behalf.
Payment processors, such as Stripe. These payment processors are responsible for the processing of your Personal Information, and may use your Personal Information for their own purposes in accordance with their privacy policies. More information is available here: https://stripe.com/privacy.
Law enforcement agencies, public authorities or other judicial bodies and organizations. We disclose Personal Information if we are legally required to do so, or if we have a good faith belief that such use is reasonably necessary to comply with a legal obligation, process or request; enforce our terms of service and other agreements, policies, and standards, including investigation of any potential violation thereof; detect, prevent or otherwise address security, fraud or technical issues; or protect the rights, property or safety of us, our users, a third party or the public as required or permitted by law (including exchanging information with other companies and organizations for the purposes of fraud protection). For more information, please see Section 7. Data Request Policy below.
Change of corporate ownership. If we are involved in a merger, acquisition, bankruptcy, reorganization, partnership, asset sale or other transaction, we may disclose your Personal Information as part of that transaction.
5. HOW LONG WE STORE YOUR INFORMATION
Meetwise.ai stores all Personal Information for as long as necessary to fulfill the purposes set out in this Policy, or for as long as we are required to do so by law or in order to comply with a regulatory obligation. When deleting Personal Information, we will take measures to render such Personal Information irrecoverable or irreproducible, and the electronic files which contain Personal Information will be permanently deleted.
6. YOUR RIGHTS
In certain circumstances you have the following rights in relation to your Personal Information that we hold.
Access: You have the right to access the Personal Information we hold about you, and to receive an explanation of how we use it and who we share it with.
Correction: You have the right to correct any Personal Information we hold about you that is inaccurate or incomplete.
Erasure: You have the right to request for your Personal Information to be erased or deleted.
Object to processing: You have the right to object to our processing of your Personal Information where we are relying on a legitimate interest or if we are processing your Personal Information for direct marketing purposes.
Restrict processing: You have a right in certain circumstances to stop us from processing your Personal Information other than for storage purposes.
Portability: You have the right to receive, in a structured, commonly used and machine-readable format, Personal Information that you have provided to us if we process it on the basis of our contract with you, or with your consent, or to request that we transfer such Personal Information to a third party.
Withdraw consent: You have the right to withdraw any consent you previously applied to us. We will apply your preferences going forward, and this will not affect the lawfulness of processing before your consent was given.
Please note that, prior to any response to the exercise of such rights, we will require you to verify your identity. In addition, we may require additional information (for example, why you believe the information we hold about you is inaccurate or incomplete) and may have valid legal reasons to refuse your request. We will inform you if that is the case. For more information on how to exercise your rights, or to exercise your rights, please email [email protected].
If you are a California resident, California law affords you certain rights regarding our collection and use of your personal information. To learn more about your California privacy rights, please see Section 8 Privacy Notice for California Residents.
7. DATA REQUEST POLICY
Meetwise.ai may receive requests from users and government agencies to disclose data other than in the ordinary operation and provision of the Services. This Data Request Policy outlines Meetwise.ai's policies and procedures for responding to such additional requests for User Content. Any capitalized terms used in this Data Request Policy that are not defined will have the meaning set forth in the Terms of Service. In the event of any inconsistency between the provisions of this Data Request Policy and the Terms of Service or written agreement with Customer, as the case may be, the Terms of Service or written agreement will control.
Requests for User Content by Individuals
Third parties seeking access to User Content should contact the Customer regarding such requests. The Customer controls the User Content and generally gets to decide what to do with all User Content. The customer can use the share function in the Meetwise.ai application to make data available to third parties.
Requests for User Content by Legal Authority
Except as expressly permitted by the contract or in cases of emergency to avoid death or physical harm to individuals, Meetwise.ai will only disclose User Content in response to valid and binding compulsory legal process. Meetwise.ai requires a legal process, such as a subpoena, court order, or search warrant issued by a court of competent jurisdiction (a federal court or a court of general criminal jurisdiction of a State authorized by the law of that State) to disclose User Content. All requests by courts, government agencies, or parties involved in litigation for User Content disclosures should be sent to [email protected] and include the following information: (a) the requesting party; (b) the relevant criminal or civil matter; and (c) a description of the specific User Content being requested, including the relevant customers name, email address, and type of data sought.
Requests should be prepared and served in accordance with applicable law. All requests should be narrow and focused on the specific User Content sought. All requests will be construed narrowly by Meetwise.ai, so please do not submit unnecessarily broad requests – such as a request for all recording. If legally permitted, Customers will be responsible for any costs arising from Meetwise.ai's response to such requests.
Meetwise.ai is committed to the importance of trust and transparency for the benefit of our Customers and does not voluntarily provide government or law enforcement agencies with access to any data about users for surveillance purposes.
Customer Notice
Meetwise.ai will notify Customer before disclosing any of Customer’s User Content so that the Customer may seek protection from such disclosure, unless Meetwise.ai is prohibited from doing so or there is a clear indication of illegal conduct or risk of harm to people or property associated with the use of such User Content. If Meetewise.ai is legally prohibited from notifying Customer prior to disclosure, Meetwise.ai will take reasonable steps to notify Customer of the demand after the nondisclosure requirement expires. In addition, if Meetwise.ai receives a National Security Letter with an indefinite non-disclosure requirement, Meetwise.ai will initiate procedures for judicial review pursuant to 18 U.S.C. § 3511.
Domestication and International Requests
Meetwise.ai requires that any individual issuing legal process or legal information requests (e.g., discovery requests, warrants, or subpoenas) to Meetwise.ai properly domesticate the process or request and serve Meetwise.ai in a jurisdiction where it is resident or has a registered agent to accept service on its behalf. Meetwise.ai does not accept legal process or requests directly from law enforcement entities outside the U.S. Foreign law enforcement agencies should proceed through a Mutual Legal Assistance Treaty or other diplomatic or legal means to obtain data through a court where Meetwise.ai is located.
8. Privacy Notice For California Residents
The subsections below apply only to “personal information” about California residents (as that term is defined in the CCPA) and they supplement the information in the rest of our Privacy Policy above.
Data about individuals who are not residents of California is handled differently and is not subject to the same rights described below.
In the preceding 12 months, we have collected the following categories of personal information: identifiers (such as name, contact information, and device identifiers); categories of personal information described in Cal. Civ. Code § 1798.80(e) (such as physical characteristics); commercial information (such as Services purchased); internet or other electronic network activity information (such as browsing behavior and other usage data); approximate location information (such as the location of your meeting); audio, electronic, and visual information (such as recordings of your video input and audio input and output); professional or employment-related information (such as the type of company you work for and your role within the company); inferences drawn from the other listed categories of information (such as your sentiment and engagement levels and your approximate location); and other personal information (such as hashed payment card information). For details about the precise data points we collect and the categories of sources of such collection, please see the Collection of Information section above. We collect personal information for the business and commercial purposes described in the Use of Information section above. We share this information with the categories of recipients described in the Sharing of Information section above. Further details on our sharing are provided below:
Category of Personal Information
Identifiers (such as name, contact information, and device identifiers)
Categories of personal information described in Cal. Civ. Code § 1798.80(e) (such as physical characteristics)
Commercial information (such as Services purchased)
Internet or other electronic network activity information (such as browsing behavior and other usage data)
Approximate location information (such as the location of your meeting)
Audio, electronic, and visual information (such as recordings of your video input and audio input and output)
Professional or employment-related information (such as the type of company you work for and your role within the company)
Inferences drawn from the other listed categories of information (such as your sentiment and engagement levels and your approximate location)
Other personal information (such as hashed payment card information)
Categories of Recipients
Analytics companies
Cloud storage providers
Communications providers
Meeting participants
Customer service providers
Fraud prevention providers
Marketing and advertising partners
Payment processing companies
Others with whom you choose to share your information, like website visitors when you provide feedback or a testimonial
Web hosting providers
California law requires that we provide transparency about scenarios in which we may “sell” personal information, which, for the purposes of the CCPA, broadly means scenarios in which BetterDX has shared personal information with third parties in exchange for valuable consideration. We do not provide information about you to other companies for money. Instead, like many other companies, we do use third-party cookies and related technologies to provide you with ads targeted to your interests, and this may be deemed a “sale” under the CCPA. You may opt out of sharing for targeted advertising by clicking on the “Cookie Settings” button. In the preceding 12 months, we have “sold/shared” the following categories of personal information to the following categories of third parties:
Category of Personal InformationIdentifiers (such as device identifiers)Internet or other electronic network activity information (such as browsing behavior and other usage data)Category of Third PartiesMarketing and advertising partnersTo opt out of these “sales” at any time, click on “Do Not Sell My Personal Information.” We do not knowingly sell personal information about consumers under the age of 16.
California Privacy Rights
If you are a California resident, California law may permit you to request that we:Inform you of the categories of personal information we have collected about you in the last twelve months; the categories of sources of such information; the categories of personal information that we sold or disclosed about you for a business purpose; the business or commercial purpose for collecting or selling your personal information; and the categories of third parties to whom we have “sold” or otherwise disclosed personal information for a business purpose. Provide access to and/or a copy of certain information we hold about you.Delete certain information we have about you.Certain information is exempt from such requests under applicable law. You also may have the right to receive information about the financial incentives that we offer to you (if any). You also have certain rights under the CCPA not to be subject to certain negative consequences for exercising CCPA rights. We will take steps to verify your identity before responding to your request, which may include requesting that you respond to an email that we send to you, or otherwise verifying your name, email address or other information that will help us to confirm your identity. If you are an agent making a request on behalf of a consumer, you must verify that you are authorized to make that request, which may include requiring you to provide us with written proof that satisfies CCPA requirements, such as an appropriate letter signed by the consumer or a power of attorney. We also may require the consumer to verify their identity directly with us.
9. Contact us
To exercise any of the rights listed, above, please contact us at:
BetterDX LLC.
1942 Broadway St. STE 314C, Boulder, CO 80302, US
e-mail: [email protected]
Additional disclosures for Turkiye, EU, UK & Switzerland
If you are located in Turkiye, European Economic Area (EEA), the United Kingdom, or Switzerland, you have certain rights and protections under the law regarding the processing of your personal data, and this section applies to you.
Legal Basis for Processing: When we process your personal data, we will do so in reliance on the following lawful bases to perform our responsibilities under our contract with you (e.g., processing payments for and providing the Services you requested).
When we have a legitimate interest in processing your personal data to operate our business or protect our interests (e.g., to provide, maintain, and improve our Services, conduct data analytics, and communicate with you).To comply with our legal obligations (e.g., to maintain a record of your consents and track those who have opted out of marketing communications).When we have your consent to do so (e.g., when you opt in to receive marketing communications from us). When consent is the legal basis for our processing your personal data, you may withdraw such consent at any time.
Data Subject Requests: Subject to certain limitations, you have the right to request access to the personal data we hold about you and to receive your data in a portable format, the right to ask that your personal data be corrected or erased, and the right to object to, or request that we restrict, certain processing. If you would like to exercise any of these rights, please email your request to [email protected].
Questions or Complaints: If you have a concern about our processing of personal data that we are not able to resolve, you have the right to lodge a complaint with the Data Protection Authority where you reside.
Contact details for your Data Protection Authority can be found using the links below:
For individuals in the Turkiye: https://www.kvkk.gov.tr/Icerik/6649/Personal-Data-Protection-Law
For individuals in the EEA: https://edpb.europa.eu/about-edpb/board/members_en
For individuals in the UK: https://ico.org.uk/global/contact-us/
For individuals in Switzerland: https://www.edoeb.admin.ch/edoeb/en/home/the-fdpic/contact.html
CONTACT US If you have any questions about this Privacy Policy, please contact us at [email protected].